Having an IT security team is an imperative for all companies, not just those in the enterprise space. This dedicated set of eyes is essential for small- to medium-size businesses (SMBs). It is imperative that security team members have a clear understanding of their role as a support to the organization and that their success be measured by the business …
Customer Loyalty Sweepstakes: The Winner Engages the Customer
Depth of customer loyalty is driven by product quality coupled with how successfully the engagement with the customer is executed, according to the November 2013 Nielsen report, “How Loyal Are Your Customers?” which was derived from the Nielsen Global Survey of Loyalty Sentiment in which 29,000 Internet respondents from 58 countries participated. Nielsen’s global survey noted loyalty to be fickle, especially when …
Information Technology at the Strategy Table
The chief information officers (CIOs) and IT management teams of the past were assigned a budget and then expected to execute necessary operations based on that budget alone. This was a situation that required the IT department to row, so to speak, after the corporate ship. Today, successful companies, including those in the midsize market space, have incorporated the CIO …
Security 2014 – Educate and Analyze
Writing for IBM Midsize Insider, Christopher Burgess offered up his thoughts on 2014 Moving into 2014, the chief information officers (CIOs) of small to medium-size businesses (SMBs) have security challenges ahead of them. In an eWeek piece, Michelle Maisto interviewed Steve Durbin, the Internet Security Forum’s global vice president, who made several recommendations of areas of focus for the information …
IT Security Teams Enable Business – IBM Midsize Insider – December 2013
Writing for IBM Midsize Insider, Christopher Burgess discusses how IT security teams enable business. Having an IT security team is an imperative for all companies, not just those in the enterprise space. This dedicated set of eyes is essential for small- to medium-size businesses (SMBs). It is imperative that security team members have a clear understanding of their role …
Data Breach: The Downside of Data Loss for SMBs – IBM MidSize Insider – December 2013
Writing for IBM Midsize Insider, Christopher Burgess speaks to the downside of data loss to Small Medium Businesses. Preferred business practices dictate cybe rsecurity, but data protection methodologies are a requirement for endpoint devices that contain customer data to protect against the possibility of a data breach/data loss. Customer data is among the most precious of all data within …